Returns & Refunds
Common Questions
We offer a return window of [X] days from delivery. Items must be unused, unworn, and in original condition with packaging and tags. Some items are excluded, including sale/clearance items, gift cards, personalized products, hygiene-sealed items once opened, and perishable goods.
1. Contact us at support@example.com with your order number and reason for return.
2. We will confirm eligibility and provide return instructions.
3. Send the item to the return address provided.
4. Keep your tracking number and shipping receipt.
Contact us within [X] days of delivery with your order number, a description of the issue, and photos/videos where helpful. You may be entitled to a repair, replacement, or refund as required by law.
For change-of-mind returns, the customer pays return shipping unless stated otherwise. For faulty, damaged, or incorrect items, we cover return shipping (or reimburse reasonable costs).
Refunds are processed to your original payment method within [X] business days after we receive and inspect the return. Your bank or payment provider may take additional time to post the refund. Original shipping fees are not refunded unless required by law.
Yes, we offer exchanges for size, color, or variant within [X] days, subject to stock availability. If the requested item is unavailable, we will issue a refund or store credit.
Yes, orders can be cancelled before dispatch by contacting support@example.com as soon as possible. If the order has already shipped, it will be treated as a return subject to this policy.
Full Returns & Refunds Policy
1) Change of mind returns
• the item is unused, unworn, and in original condition
• it includes original packaging, tags, manuals, and accessories (if applicable)
• you can provide proof of purchase (order number / receipt)
Not eligible for change-of-mind returns:
• sale/clearance items (unless required by law)
• gift cards / digital products
• personalized or made-to-order items
• items sealed for hygiene reasons once opened (e.g., cosmetics, underwear)
• perishable goods
2) Faulty, damaged, or incorrect items
• your order number
• a description of the issue
• photos/videos where helpful
Where required by law, you may be entitled to a repair, replacement, or refund.
3) Return window
4) How to request a return
2. We will confirm eligibility and provide return instructions and (if applicable) a return authorization.
3. Send the item to: [Return Address]
4. Keep your tracking number and shipping receipt.
5) Return shipping costs
• Faulty/damaged/incorrect: we cover return shipping (or reimburse reasonable costs) where applicable.
• If you choose a shipping method without tracking/insurance, returns are sent at your risk.
6) Condition checks and restocking fees
• refuse the return, or
• issue a partial refund reflecting loss in value
7) Refunds
• Processing time: [X] business days after we receive and inspect the return
• Banks/payment providers may take additional time to post the refund
Original shipping fees are not refunded unless required by law.
8) Exchanges
If the requested exchange item is unavailable, we will issue a refund or store credit (as selected).
9) Cancellations (before dispatch)
10) Gifts
• refunds may be issued as store credit to the gift recipient, or
• refunded to the original purchaser (depending on circumstances and local law)
11) Digital products and services
12) Local law and consumer rights
13) Contact
Address: [Business Address]
Phone (optional): [Phone]